Please Note:All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed./To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended./College transcripts, licenses, certifications, etc. must be provided before an interview can be extended.If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.Resumes do not take the place of this required information.
To learn more about TVC Employee Benefits, please click on the link below:https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdfSubmitted Through Work in Texas: Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit:https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enGeneral Description:This position will oversee programs, policies and procedures as a vital member of the Claims Department of the Texas Veterans Commission. This role would be responsible for researching, analyzing and interpreting local state and federal VA laws related to Veterans Benefit Administration. Makes recommendations for policy development and drafts new policies, or revises existing policies, to include performance measures based on research and analysis. Maintains operations plan and claims manual and other supporting documentation for the Claims Department.
To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance.Essential Duties and Responsibilities:· Collects data on daily operations such as workload and quality performance· Coordinates and conducts surveys for each district at every level and communicates to improve quality both for staff and clients· Creates documentation to demonstrate potential solutions to work in everyday functions
Gathers report information from all programs within all Claims Districts
Creates reports that is accurate, reader friendly, and reliable
Keeps communication with data source parties, mainly VA and Software companies
Communicates with Mentor Trainer Liaisons, District Managers and field personnel as needed
Produces new changes and creates Policy Letters in collaboration within the Claims Department
Maintains Claims Manual updated along with any other changes to policy
Establishes relationships with external stakeholders for more accurate information needed for reports
Military Crosswalk:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSCProgramManagement.pdfMinimum Education:Bachelor’s degree from an accredited four-year college or university with major course work in social work, business management, political science, or a related field. Experience may be substituted for education on a year for year basis.College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.Minimum Experience:One (1) year of specialized experience assisting with documentation to determine basic eligibility for Veterans Benefits Administration or related programs.Additional Requirements:A valid Texas Driver’s License must be provided within 90 days of hire.Preferred Qualifications and Experience:· TVC accreditation· Honorably discharged veteran.· Experience in filing benefit claims with the Department of Veteran Affairs.Knowledge, Skills and Abilities:· Knowledge of and ability to interpret VA laws, regulations, and the claims process.· Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.· Skill in integrating budget and performance data analysis to design and recommend process efficiencies and/or operational improvements.· Ability to advise agency leaders on performance measurement results and integrate performance improvement recommendations into agency-wide strategic planning initiatives.· Ability to provide exceptional customer service in stressful environments.· Ability to communicate effectively both orally and in writing.· Ability to gather, assemble, correlate, and analyze facts, to devise solutions to problems; to prepare concise reports; to develop and evaluate policies and procedures.
Environmental & Physical Conditions:
Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.Notes to Applicants:To receive Military Employment preference, applicable source documentsmust be provided before an interview can be extended. Attaching documents to the application is preferred.
College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.
Veterans Information: The TexasVeterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.Job: Business and Financial Operations Organization: TEXAS VETERANS COMMISSION Title: TVC - Policy and Performance Specialist (Program Specialist IV) Location: Texas-Austin Requisition ID: 00044073
