Private practice in the southwest area of Austin, Texas has an opening for a front office position!
We are a team-oriented practice where everyone helps one another. We strive to make the patient experience the best it can be and are seeking to add an energetic front desk personnel with the willingness to learn with our growing family!
Patients are very important to us, but so is our staff because you are the reason they come back. We would love a person who is warmhearted, friendly, positive, and professional with the ability to communicate well with patients and team members.
Our office works extremely hard to provide our staff with continuous professional development in a supportive work environment. We also offer a competitive compensation package and PTO.
Job Type:
Full-time
Compensation:
Pay is based on experience and open to discussion
Benefits include 5 medical plans to choose from; dental benefits for the employee, their spouse, and dependent children; paid holidays; paid sick leave; and paid-time-off
Job Duties and Requirements:
Provide excellent customer service
Greeting, checking in and checking out patients
Schedule appointments for doctor and hygienist
Complete opening and end-of-day procedures in accordance with office directives and policies
Monitor and maintain the schedule for smooth patient flow
Complete all appointment confirmations and adjust the schedule accordingly
Ensure all patient paperwork is complete and correct
Verify all new and returning patient information is documented properly and up to date
Answer all incoming calls and handle all inquiries and needs
Maintain office environment and uphold the office's quality standards
Confirm insurance coverage via phone call and online verification
Data entry for proper billing of patients and their insurance companies
Understanding of HIPAA compliance and best practices
Assist patients with understanding and accepting their clinical diagnosis
Calculate fees for dental treatment
Coordinate financial agreements for the patient's financial responsibility of dental treatment
Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
Assist with other office duties as requested or needed
Qualifications
1-3 Years' prior medical/dental front office experience required
Our office is primarily paperless so must have strong computer skills for creating, storing and retrieval of electronic records, documents and images with ability to learn new software
Highly effective verbal and communication skills
Professionalism in all aspects of job
Ability to present treatment plans and talk money with patients
Strong interpersonal and relationship building skills
Ability to multi-task and work in a fast-paced environment
Experience with Curve a plus
Bilingual (Spanish) a plus
Education & Background Requirements:
High School diploma or equivalent
Familiarity with dental terminology
Registered Dental Assistant experience a plus
