We are seeking a Collection Agent to join our team and help manage and recover outstanding payments while maintaining positive customer relationships.
Key Responsibilities:
Contact clients to follow up on outstanding debts via calls, emails, and other approved channels.
Negotiate repayment plans and ensure timely collections.
Maintain accurate records of all interactions and payment agreements.
Provide regular reports on collection activities and outstanding balances.
Resolve payment issues professionally while protecting the company’s reputation.
Requirements:
Strong communication, negotiation, and interpersonal skills.
Ability to remain professional and composed under pressure.
Good record-keeping and organizational skills.
Basic computer skills (MS Office, spreadsheets, CRM tools).
Salary & Benefits:
Competitive salary plus performance-based incentives.
Career growth opportunities.
Supportive and professional work environment.
There are no college education requirements for this position. Many companies will look for candidates who demonstrate a high level of communication and negotiation skills. The ideal candidate should be able to quickly perform calculations, including rates and percentages. They must be solution-focused and able to calmly work with upset customers.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
