Job Description:
We are seeking a proactive and customer-focused Customer Support Assistant to join our team in Beaumont, TX. This role is pivotal in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a seamless experience. If you are a problem-solver with a passion for helping others, we’d love to hear from you!Responsibilities:Respond to customer inquiries via email and phone in a professional and timely manner.Provide accurate information about products, services, and company policies.Resolve customer complaints by identifying solutions and following up to ensure satisfaction.Maintain and update customer records in our database.Collaborate with other departments to address and resolve customer concerns.Identify opportunities for improving customer support processes.Handle multiple tasks efficiently while maintaining attention to detail.
