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Epic Clinical Service Analyst, Level 1.5United StatesNewHealthcare IT6 hours agoPost Date23200274Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is seeking to fill anEpic Clinical Service Analyst, Level 1.5opening for our client based in Atlanta, GA.Location:RemoteDuration:6 monthsJob Responsibilities:The Clinical IT Associate Application Analyst (Tier 1.5) is responsible for providing service desk functionality in support of healthcare delivery, specifically in Epic Systems. Hours of support are defined by the customer and will range between 6:00 am to 6:30 pm M-F 40 hours per week, but some OT may be required. The focus of this position is to provide high First Call Resolution support by responding to inquiries from the user community for requests and incident resolution for Epic application modules. The analyst is expected to have the knowledge and expertise to answer most "How To" questions. If the issue requires a certified Level 2 resource to address the issue, analysts are expected to fully document the incident/request and escalate to the appropriate Level 2 Epic team based on the module.Required Skills: Must have previous experience supporting Ambulatory or Inpatient systems – either as anAnalyst or Help Desk resources with Application Specific first call resolution. Prior experience with EpicCare EMR in some capacity – Trainer, Go Live Command Center,Help Desk Technician, Application Analyst non-certified. Must have experience troubleshooting and problem-solving end-user issues in a healthcareenvironment. Experience working with customer support/call center ticketing systems. Ability to handle oneself in a professional manner working in a highly stressful environment, at times with impatient customers. Must possess excellent communication and problem-solving skills. Requires the ability to read, write and speak effectively in English. Review and understandcustomer requirements and specifications. Provide prompt escalation of application/system problems, including assisting in determiningthe root cause of issues through to appropriate solutions. Must have a broad understanding of information technology, and the ability to adapt to newtechnologies is essential. Able to deal with ambiguity and change and handle multiple projectsand tasks. Must possess the ability to function independently and collaborate effectively on a team. Epic certification or credentialed trainer is a plus Overtime and/or weekend work may/will be required depending on the shift schedule. Able tobe flexible when necessary to support varied shifts. Epic certification or credentialed trainer is a plus.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.To Apply:To be considered please immediately apply to this requisition using the link provided. For more information, contact the recruiter,Melissa Bonilla at 716-887-7386 or email melissa.bonilla@ctg.com. Kindly forward to any other interested parties - thank you!CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.CTG is a leading provider of digital transformation solutions and services that accelerate clients project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. Its a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information Job Function: Service Technician
Education Level: None
Work Remote: Yes
Travel: No
