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Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.Customer Service RepresentativeJob Duties & Responsibilities:Communicate critical policy documents to our customers and agents
Provide world-class customer service to our customers and agents
Understand, follow and enforce the Underwriting Guidelines
Document customer complaints
Learn all product knowledge
Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
Provide estimates, quotes, process payments, policy revisions, and upselling
Refund Inquiries
Print / Provide Insurance Documents (Notices / Renewals)
Lien holder Requests
Letter of Experience Requests
Troubleshoot Web Portal Access
Provide General Information on Pronto Products
Perform outbound calls to customers to complete monthly surveys
Other duties as assigned
Education & Experience Requirements:1 year of customer service, sales or call center environment exp (preferred)
Limited Lines License to quote or re-quote Required
Bilingual English & Spanish (must)
Excellent communication skills both oral and written
Planning, Organizational Skills and Detail Oriented
Service Mentality
All Pronto products knowledge
Extended Hours of Operation
Must have High School Diploma or GED
Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.Customer Service RepresentativeJob Duties & Responsibilities:Communicate critical policy documents to our customers and agents
Provide world-class customer service to our customers and agents
Understand, follow and enforce the Underwriting Guidelines
Document customer complaints
Learn all product knowledge
Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
Provide estimates, quotes, process payments, policy revisions, and upselling
Refund Inquiries
Print / Provide Insurance Documents (Notices / Renewals)
Lien holder Requests
Letter of Experience Requests
Troubleshoot Web Portal Access
Provide General Information on Pronto Products
Perform outbound calls to customers to complete monthly surveys
Other duties as assigned
Education & Experience Requirements:1 year of customer service, sales or call center environment exp (preferred)
Limited Lines License to quote or re-quote Required
Bilingual English & Spanish (must)
Excellent communication skills both oral and written
Planning, Organizational Skills and Detail Oriented
Service Mentality
All Pronto products knowledge
Extended Hours of Operation
Must have High School Diploma or GED
Job: Client Service/Account ManagementOrganization: RPS ProntoTitle: Customer Service RepresentativeLocation: Texas-BrownsvilleRequisition ID: 93335
