Repair Technician Expert - Carrollton, TXLocation:United States/Carrollton, TXCity/State:Carrollton, TXJob Code:8612of Openings:1DescriptionGlory Global Solutions is currently hiring in Carrollton, TX. Repair Technician - Expert GLORY OFFERS: 401k plan with company nonelective contribution in addition to an employer match Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement COMPANY OVERVIEWRevolution Retail Systems is now part of Glory Global Solutions Inc. Glory is a global leader in cash technology solutions, and together we serve the retail industry across grocery, big-box retailers, convenience stores and entertainment. We provide unparalleled product quality, service, and support. Our people, culture, and history are essential to helping us accomplish that mission.Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals, enhancing staff efficiency, reducing operating costs and enabling a more engaged customer experience.We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.ROLE PURPOSEThe Repair Technician Expert will be responsible for undertaking all actions necessary to render return product serviceable by cleaning, repairing, testing and the performance evaluation of electronic and mechanical components; follow standard practices and procedures in analyzing situations or data from which answers can be readily obtainedMAIN RESPONSIBILITIESPerforms the set-up, calibration, testing, and troubleshooting of returned product. Operates required equipment and test fixturesRecognize failures, identify root causes, and completes repairs in a cost effective, efficient manner, according to quality standards and expediting return product to stock Record repair data in company systems accurately. Consistently meets/exceeds production goalsAssists with training co-workers on product repair and shop processesMonitor, identify and communicate any needed supplies, tools, and other items for efficient workflow in the repair areaAssists with verification/evaluation of DOA parts returned from field, designated as Return to Vendor (RTV), parts designated as ScrapRecognize and communicate areas for continuous improvement.Complete special projects as assigned.Assists with maintaining and tracking repair parts inventoryAssists in material handling and inventory control as neededMaintains and cleans the work environment: Support and Maintain 5S activities in the work areaProactively aid with various tasks to support overall business objectivesFollow and execute procedures and policies established by managementMeets Attendance requirementsAttend meetings and training as assignedOccasional overtime (including Saturdays) may be requiredREQUIRED EDUCATION AND QUALIFICATIONSPREFERRED EDUCATION AND EXPERIENCE Associate degree (A. A.) in Electromechanics or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.Proficiency in ERP Systems and Microsoft Suite ApplicationsQUALIFICATIONS: Minimum 2-5 years of work experience in electronic and mechanical components and subassemblies repairPrior experience servicing and repairing Automated Teller Machines (ATM’s)/Automatedmoney handling machines is a plusREQUIRED SKILLS AND COMPETENCIES Strong problem-solving competencyFunctional knowledge and experience with use of basic repair toolsAbility to follow and execute procedures and policies established by managementAbility to perform more complex electromechanical repairsProficiency in ERP systems and Microsoft Suite ApplicationsExcellent organizational skillsExcellent verbal and written communication skillsHighly self-motivated with keen attention to detail.Ability to work under pressure and effectively prioritize competing demands.Possess a positive attitude; is conscientious and responsive.Works well independently yet is cooperative in working with team assignments and activities.Exercises diligence in completing work activities with the willingness to work extra hours if needed. Understands diversity and the importance of fostering an open and respectful work environment.Demonstrates competency in primary repair within the first 6 months of employmentPay Range: $19-$25/hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.BENEFITS 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield MDLive – 24/7 Virtual Doctor plus a Nurse Line Dental insurance Vision insurance FSA / Dependent Care Voluntary Life Insurance Basic Life insurance and AD&D – Company paid Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service Paid Sick days based on City/State requirements Paid Holidays – 9 to 11 days based on start date Professional development assistance Education assistance Adoption Assistance Legal and ID Theft plans Annual Bonus opportunity Opportunities for internal promotions/career advancement Company Vehicle/Insurance – this benefits only applies to certain positions Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with management & co-workers. Reasoning Ability: Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills: To perform this job successfully, an individual should have common computer skills and literacy.Physical Demands and Work Environment StatementThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; frequently required to use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The employee will frequently balance, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include the ability to focus.The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The ability to speak, read and write fluently in English is required.Position type/Expected Hours of Work Full time - 40 hours a weekOther DutiesNote that this job description does not cover a comprehensive list of activities, responsibilities, or duties of this job. Duties, activities, and responsibilities may change at any time with or without noticeGLORY SPIRITS The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:Value Creation- strive to create value for customersSelf-Starter- understand the objectives of your own work and are proactive in achieving goalsCollaboration- respect diversity and create a culture of collaboration to work with each other to achieve a common goalIntegrity- understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethicsOwn Growth- leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. An Equal Opportunity / Affirmative Action Employer / An E-Verify EmployerIt is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.Third Party Agencies Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
