Position SummaryWhat you'll doWe are seeking a highly skilled and compassionate Resolution Specialist to join our Central Call Center Pharmacy team. As a Resolution Specialist, you will be responsible for communicating with patients via phone and explaining benefits of clinical services offered by the pharmacy team. This is a fantastic opportunity to develop your skills and advance your career with a leading retailer. This role is a hybrid role with onsite and work from home expectations.Starting Salary: $18.00/Hr.Key Responsibilities:
Communicate with customers via phone and explain benefits of clinical services offered by the pharmacy team.
Document all customer interactions and resolutions in our database.
Work with pharmacists and pharmacist technicians to appropriately triage calls.
Provide exceptional customer service and maintain a professional and courteous demeanor at all times.
Adhere to Walmart's code of conduct and values in all interactions.
Respect for the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Service to the Customer/Member: Delivers results while putting the customer first.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Requirements:
High school diploma or equivalent required.
1-2 years of customer service experience preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using computers and software applications, such as Microsoft Office.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Flexible, adaptability
Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.Who We AreJoin Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The hourly wage range for this position is $14.00-$18.90The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:
Regional Pay Zone (RPZ) (based on location)
Sales Volume Category (SVC) (based on facility sales volume)
Minimum QualificationsOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Preferred QualificationsOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Addressing and responding to customer requests in a contact center or retail industryPrimary Location1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of AmericaWalmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
