The position of Will Call Specialist will be based out of our Carrollton, TX location!SummaryThe Will Call Specialist is responsible for picking and processing of orders for customer/branch will call, small package, and freight outs. Responsible for handling all processing of orders, paperwork, and procedures necessary.What You’ll Do
Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety
Utilize RF (Radio Frequency) hand-held devices and printer during the picking process
Perform daily machine check list and operate any material handling equipment safely and efficiently as required
Efficiently and accurately pick, label, and stage orders for customer/branch will call, small packages, and freight out orders for outbound shipments and or will call pick up
Properly handle, move, stack, and/or pack various types of merchandise for pick up or shipment
Ensure products are free of damage
Carry or transport orders to the will call or small package staging areas with any material handling equipment as needed
Accurately process all small package shipments
Collect all will call paperwork and signatures
Interact with customers and branch drivers in a polite professional manner
Properly use and understand all computer programs and hardware necessary for completion of the job task
Report any damage to electronic hardware, material handling equipment and the Distribution Center immediately to a Supervisor
Other duties as assigned
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.What You’ll Need
High School or GED
1+ years of customer service, distribution center, or similar experience
Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred
Knowledge, Skills & Abilities
Customer oriented and motivated with excellent communication, organization, and problem-solving skills
Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
Product knowledge a plus
Warehouse Management System (WMS), AS/400, or other systems knowledge a plus
Must have good work approach and be flexible when it comes to assigned job functions
Must be able to work in a team environment and self-motivated
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and understand RF scanning devices
Bilingual in Spanish is preferred
Ability to work overtime
Working Conditions and Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Constantly – at least 51%
Exposed to bio hazardous conditions None
Exposed to toxic or caustic chemicals which mandate attention to safety considerations None
Exposed to electrical hazards; risk of electrical shock None
Handles or works with potentially dangerous equipment Constantly – at least 51%
Travels to offsite locations None
Physical Demands
Sit: Must be able to remain in a stationary position Frequently – 21% to 50%
Walk: Must be able to move about inside/outside office or work location Constantly – at least 51%
Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly – at least 51%
Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Occasionally – up to 20%
Climb or balance: Must be able to ascend/descend on a ladder Constantly – at least 51%
Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%
Weight and Force
Up to 10 pounds Constantly – at least 51%
Up to 25 pounds Constantly – at least 51%
Up to 50 pounds Frequently – 21% to 50%
Up to 75 pounds Occasionally – up to 20%
“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”
