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Job description
Mei Automotive Customer Service Advisor
This position is responsible for driving the growth of the business by improving the operational efficiency and consistency of the customer vehicle repair process and adherence to Mei Group’s diagnostic and repair processes. This position will be working in a call center type environment.
Ensure that customers receive prompt, courteous, and effective service.
Prioritize required services and be prepared to provide options upon request.
Keep customers informed on completion times, service expenses, and possible changes.
Ensure customer has a positive dealership experience.
Monitor the vehicle approval process for mechanical warranty completion and manages vehicle priority dispatching using the Mei Group as needed for repair.
Partners with other functional areas and managers as needed to collaborate on questions of vehicle quality and potential kicks.
Verifies vehicle warranty coverage by examining records and papers.
Monitors and updates the service workbook to efficiently be able to update the customer.
Maintains internal and external customer service ex communication by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
Utilizes reports, analyzes information, and monitors trends to identify if repairs are needed or meet company standards.
Perform other duties as assigned by management.
Qualifications and Education Requirements:
High School Diploma or equivalent
Valid driver’s license with a good driving record
Previous Service Advisor experience a plus
Preferred but not mandatory, automotive knowledge or training.
Excellent communication and interpersonal skills
Eagerness and have a drive to succeed.
Stable work history with customer service experience a plus
Confidence and persistence
Upbeat positive attitude
Strong work ethic
This position also includes monthly bonuses for performance after 90 days.
Work requires ability to:
Complete provided training in all areas of the customer service and production process. Multi-task in a high energy, fast-paced work environment. Must have basic computer skills. Must have a valid Driver License and a High school diploma or general education degree (GED).
Working Conditions:
May require walking or standing for an extended period.
Able to work in a call center environment.
Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off.
Vision insurance
Schedule:
Day shift
Monday to Friday 9 am - 6 pm.
Weekend availability during peak periods of business
Compensation:
$16.00-$18.00 hourly depending on experience
Monday to Friday
Shift: 9 am - 6pm
The possibility of the occasional Saturday.
Please email Mikeh@automax4u.com with your resume or information if you are interested.
