Dispatcher roles and responsibilities
A fiber optic cable dispatcher's responsibilities include:
Scheduling: Receiving work orders and service requests and scheduling field technicians to job sites
Prioritizing: Prioritizing tasks based on urgency, location, and resource availability
Communication: Maintaining communication with clients and internal teams
Monitoring: Monitoring the progress of projects and adjusting schedules as needed
Tracking: Tracking job status, technician locations, and equipment usage
Reporting: Creating reports for customers, internal use, and billing purposes
Coordination: Ensuring effective coordination of resources and clear communication between teams
Workload: Assessing daily workload and determining if any adjustments are required
May require working on Saturdays, evenings
+ Microsoft 365, Microsoft Office
+ English and Spanish speaking and comprehending
