PLEASE READ: Experience with industrial equipment rentals or sale is required! Understanding of construction equipment such as skid steers, telehandlers and forklifts is a prerequisite for this role.
Star Industries is a leading manufacturer of heavy-duty construction equipment. Our innovative attachments for forklifts, cranes and other machinery make life easier for workers, and are used by some of the largest equipment owners and operators in the United States and Canada.
We’re growing fast, and now looking for an enthusiastic, friendly and talented person to join our customer service team in Dallas-Fort Worth.
Check us out:
Website: https://starindustries.com/
Facebook: https://www.facebook.com/starattachments
What’s on offer:
- Starting pay $20-24/hr.
- Monday to Friday (8-5 shift).
- The opportunity to join a best-in-class Customer Service Team.
- Full-time role with a wide range of benefits including but not limited to a competitive salary, paid holiday leave and 401k.
- Flexible, family-friendly working conditions, as defined by business need.
- Outstanding company culture. We value honesty, personal integrity, teamwork, and ethical behavior.
- Semi-annual company bonus starting at $2k and upwards based on performance.
About the role:
This is a tier-1 customer service role. As such, you will be at the front line of our company, fielding inbound customer inquiries and requests.
On any given day you will:
- Handle inbound traffic (via email and phone), applying your product and industry knowledge to guide customers and prospects to the best solution for their needs.
- Prepare quotes for existing customers and the Sales department.
- Process orders and maintain our CRM (Business Central 365).
- Manage and track customer issues to resolution.
Skills and experience needed:
You’ll have a natural disposition towards helping others and project a friendly, professional demeanor at all times. You’ll have natural confidence on the phone, and the smarts to guide people to the best solution.
Here are a few specifics of what we’re looking for:
- At least 2 years in a sales or CSR environment within the Construction Equipment or Attachment industry (B2B experience would be ideal and you’re an excellent negotiator and problem solver).
- A team approach. This role requires you to work collaboratively with colleagues to manage customer orders and issues from receipt to resolution.
- Technical ability with MS Office suite (Outlook, Excel, Word) and you know your way round a CRM.
We will provide full training and ongoing support.
