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OverviewAre you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.PenFed is hiring a (Hybrid) Senior Business Analyst at our San Antonio, Texas; Dallas, Texas; Eugene, Oregon; Omaha, Nebraska; Papillion, Nebraska; Tysons, Virginia or Jacksonville, Florida location. The primary purpose of this position is to provide analytical research and design support to meet the needs of an organization. The Senior Business Analyst designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams. This role will lead large strategic initiatives and develop functional and non-functional technical requirements and assist with the overall delivery by the team. ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Actively lead technical and analytical efforts and initiatives that require data analysis or are technical in nature. Research project components, conduct business analysis, support the preparation of proposals, statements of work, or change orders, and develop work plans.
Assist with project communications to ensure all stakeholders are aware of project timelines, resource impacts, and operational impacts.
Conduct options analyses as necessary to accommodate requested changes or to solve complex issues.
Serve as a Software Development liaison and supports the Product Management team in developing a Roadmap for the applications, functions, and products.
Create and maintain the Product Backlog for the agile team.
Prioritize the user story backlog to maximize business value and minimize technical debt.
Lead backlog grooming to decompose features into user stories.
Answer questions from scrum team and clarifies intent/requirements.
Optimize the value of work the development team performs.
Ensure the product backlog is visible, transparent, and clear to all.
Participate in all agile ceremonies (standup, planning, demo) and is a fully integrated scrum team member.
Develop and document functional and non-functional requirements (Epics and Features) and convert them to technical requirements as needed for front end, micro services, and host developers.
Develop member experience workflows to clearly document the business processes as they relate to the technical solution.
Assist IT staff and/or vendor personnel with the conceptual design and development of systems, and in some cases handle scripting of configurations or test cases.
Develop and execute business implementation plans, test plans and scripts, and regression testing.
Maintain a log of risks and issues with resolution options and timelines, informing the business customer appropriately and escalating where necessary.
Determine how to use Jira and Confluence as the key tools within the Agile team to ensure the team understands both the business and technical needs.
Align with the Architect to ensure solution meets customer needs and all integration points are addressed.
Assist IT with problem resolution and follow up on outstanding issues.
Proactively escalate significant or ongoing issues while understanding the major impacts to technical and business-related areas.
Provide recommendations and solutions that can be implemented to correct the problem.
Work closely with business unit and IT technical staff across all departments to ensure changes are implemented according to business and IT technical specifications.
Work with to coordinate required development and deployment of system enhancements.
QualificationsEquivalent combination of education and experience is considered.
Bachelor’s Degree in Business, Computer Science or a related field is preferred.
Minimum of six (6) to ten (10) years of experience performing system analysis, working with large amounts of complex data, and developing member experience workflows is required.
Advanced verbal, written communication & presentation skills
Experience with eliciting and documenting both functional and non-functional technical requirements in financial services setting is required.
Experience implementing process improvements in the system analysis space is required.
Experience mentoring more junior system analysts is required.
Experience working in an Agile environment.
Licenses and CertificationsCSPO (Certified Scrum Product Owner) Certification preferred.Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. TravelAbility to travel to various worksites and be on-call is required.About UsEstablished in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
