Ready Cable, founded in 1988, is a supplier of Rebar, Post-Tension Cables, and lumber for the residential and commercial construction community. With multiple production facilities and walk-in storefronts across Texas, Ready Cable offers high-quality products, exceptional customer service, and prompt turnaround times. As a member of industry associations like the Post-Tensioning Institute, Ready Cable has the expertise to meet all project needs.
Role Description
We are seeking a highly motivated and experienced Inside Sales / Customer Service Administrator to manage daily operations at our Waco storefront. This role is critical in ensuring a smooth customer experience, processing orders efficiently, and supporting field sales and operations teams. The ideal candidate will bring a strong background in construction-related sales or service, excellent communication skills, and a customer-first mindset.
Responsibilities
Serve as the primary point of contact for walk-in, phone, and email customer inquiries.
- Provide product knowledge and pricing for rebar, post-tension cable, and related construction materials.
- Accurately enter sales orders, quotes, and purchase orders into the system.
- Coordinate with production and logistics teams to ensure on-time deliveries.
- Maintain storefront inventory and assist in restocking and ordering materials as needed.
- Build and maintain strong customer relationships by delivering prompt and professional service.
- Handle customer issues, returns, and complaints with urgency and resolution-focused communication.
- Support outside sales representatives with quotes, documentation, and customer follow-ups.
- Maintain accurate records of transactions and customer interactions.
Qualifications
- Experience in inside sales, customer service, or a related role (construction materials industry preferred).
- Strong knowledge of rebar, post-tension systems, or construction supplies is a plus.
- Excellent communication and interpersonal skills.
- Proficiency with sales/order entry systems and Microsoft Office Suite.
- Highly organized and detail-oriented with the ability to multitask.
- Self-starter with a positive attitude and strong problem-solving abilities.
Ready Cable offers the following Benefits:
Medical
Vision
Dental
Paid Vacation
Job Type: Full Time
Location: Waco
Salary: TBD
Why Join Ready Cable?
- Industry leader with over 35 years of experience
- Competitive pay and benefits
- Supportive, team-oriented environment
- Opportunity to grow within a reputable company
- Make a direct impact on local construction projects
