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Description SHIFT: Day JobSCHEDULE: Full-timeBe part of an extraordinary team!We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?Network Services Assistant Locations: Fully RemoteBuild the possibilities. Make an extraordinary impact.The Network Services Assistant provides a line of communication between the medical community, subscribers/members, clients and the Company. Responds to calls from all parties relating to contract administration, pre-authorization, and benefit clarification. How you will make an impact: Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database. Ensures appropriate guidelines are applied. Analyzes problems and provides information/solutions or direction to appropriate resource person. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Provides external and internal customers with requested information. Receives telephone calls and answers routine questions. Uses computerized systems for tracking, information gathering and troubleshooting. Refers more complex inquiries and intakes to more senior level Provider Relations Representatives. Qualifications Minimum Requirements: Requires a H.S. diploma and a 0–1-year related experience; or any combination of education and experience, which would provide an equivalent background.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.REQNUMBER: PS72297
