Your OpportunityOperational Services Account Solutions (OSAS) is the primary operations arm for Advisor Services and Investor Services New Accounts. OSAS provides service to our retail clients and financial advisors to fulfill our purpose of helping everyone become financial fit. We inspire client loyalty by providing guidance and solutions to fulfill client needs and have a focus on employee development and collaboration.As a member of our OSAS team, you will focus on Account Maintenance for retail clients. You will be responsible for processing applications well as reviewing client correspondence. Below outlines a summary of additional responsibilities for this Associate role.
Review and process Schwab account applications, while interpreting and applying business judgement and balancing risk to the firm.
Engage in a dialogue to identify ways to reduce client effort and improve the overall client experience while actively listening to client cues.
Demonstrate positivity and the ability to problem solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow-up, in a fast paced environment.
Communicate with clients and business partners through various channels, including inbound/outbound phone calls and written communication. Establish clear points of contact for ongoing support and escalations.
Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners.
Handle multiple tasks accurately and effectively while maintaining high productivity.
What you have
Interest in a long-term career in financial services with potential to become licensed.
Excellent analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail.
Basic to intermediate knowledge of investment products and industry regulations. Ability to explain these complex subjects via the phone.
Intermediate to Advanced technical skills with the ability to use at least 5 different applications at any one time, including Windows, internet researching, database systems, and email. Typing speed of at least 30 wpm is required
Ability to work in a structured environment during specified hours as pre-determined by business need.
Excellent communication skills (English) both verbal and written.
Basic math skills including addition, subtraction, multiplication and division.
Collaborative and relational work style with proven success in a team environment.
Enjoy working in a structured environment during specified hours as determined by business need
Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
Effectively organizes, assembles and arrange resources to meet departmental goals.
In addition to the minimum qualifications, ideal candidates will also have the followed preferred qualifications:
2+ years of college study in finance, economics, business administration, or related area; degree is preferred.
1+ year of work experience, preferably in financial services, operations, or client support is desired.
Prior experience working in a dual monitor environment and the ability to use over 7 open programs at one time is a plus.
You demonstrate these behaviors:
Results Orientation: Focusing on the desired end result of one's own or one's units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Flexibility: Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
Customer Orientation: Demonstrated concern for satisfying one's external and/or internal customers.
Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to learn to work together cooperatively.
What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
