Description Key Responsibilities:
Provide exceptional customer service via phone, email, and chat in both [language 1] and [language 2].
Assist customers with inquiries, order processing, product information, troubleshooting, and issue resolution in a timely and professional manner.
Handle customer complaints and concerns with empathy, professionalism, and patience.
Document and track customer interactions, ensuring accurate records in the CRM system.
Follow up on open customer issues, ensuring resolution and customer satisfaction.
Work closely with other departments to resolve complex issues and ensure a seamless customer experience.
Provide product and service information to help customers make informed purchasing decisions.
Identify opportunities to improve processes and enhance the overall customer experience.
Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers.
Requirements
Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
Fluency in both English and Spanish (written and verbal) is required.
1-2 years of experience in a customer service or call center environment preferred.
Strong communication skills with the ability to clearly explain information to customers in both languages.
Excellent problem-solving and conflict-resolution abilities.
Ability to remain calm and professional while handling challenging customer interactions.
Proficient in using computers and customer service software (CRM systems, Microsoft Office, etc.).
Detail-oriented with strong organizational skills.
Positive attitude and a team-oriented mindset.
Preferred Skills:
Previous experience in a bilingual customer service role is a plus.
Experience with [specific industry, e.g., retail, healthcare, technology] customer service.
Familiarity with [CRM software or other tools specific to your company].
Why Join Us?
Competitive salary and benefits package, including [medical, dental, retirement, etc.].
Opportunities for career growth and professional development.
A positive and inclusive team environment
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
