Desktop Support Technician

Desktop Support Technician

Vacancy expired!

Are you a savvy, technical trouble-shooter who likes to help others resolve their PC difficulties and IT-related issues? Do you provide excellent support over the phone and in person? If the answer is yes, don't wait too long to apply for this Desktop Support role, with a company that wants to invest in you.

Do you like to

• Diagnose and troubleshoot advanced hardware, software, network, or mobile device problems?
• Continuously hone your technical expertise and stay up to date on the latest technologies?
• Provide excellent customer service while resolving customer issues in a timely manner?

Do you have

• 4+ years’ experience with information systems, processes and procedures, and knowledge of current hardware, software wide-area-networks and mobile devices (Apple) troubleshooting techniques?
• Extensive knowledge and experience in the analysis of personal computer operating systems, printers, other peripheral equipment, Microsoft products such as Windows 7/8/10, Office 365, Active Directory and other applicable enterprise software?
• Awesome customer service techniques, and can keep a cool head with frustrated callers and/or stressful conditions?
• The strong ability to present and explain technical information to a non-technical audience, and effectively communicate orally and in writing in the English language with all levels of staff?

In this role, you will be

• Troubleshooting and diagnosing Tier 3 hardware, software, and LAN/WAN network, or mobile device issues; escalating to specialized staff as needed
• Creating problem tickets in the ticketing system for all IT related issues and achieving desired metrics in accordance with department policies
• Maintaining technical expertise on agency hardware/software, network configurations, or peripherals using various methods such as reviewing the latest technical information and attending training
• Monitoring daily network activities to identify and resolve continuing problems or unusual situations

WORK ENVIRONMENT

• The employee agrees to maintain a work environment that is ergonomically sound, clean, safe, and free of obstructions and hazardous situations.
• The employee must have a quiet, noise-free home office space that is free of distractions.
• The employee will maintain at their expense a high-speed and reliable internet or wi-fi connection.
• Must be well-groomed and presentable for a business environment dealing with top Executives.
• Must be able to work in sub-standard environments, and be able to sit, stand, bend or squat for long periods of time while assisting customers.
• Ability to lift over 30 pounds.

GTS Technology Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTS Technology Solutions, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.
GTS Technology Solutions, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTS Technology Solutions, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.