Position Summary ASM Global, the leader in privately managed public assembly facilities has an immediate opening for a Director of Waterpark Operations. The Director oversees the daily operations of the four water parks including staffing, cash management, customer service, aquatic operations, retail, concessions, food & beverage, and private party operations. Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools.Essential Duties & Responsibilities
Leads all aspects of the waterpark operations to ensure all are running according to Destination El Paso operating procedures.
Directly oversee managerial staff to ensure high productivity, excellent performance, and positive employee satisfaction.
Reviews and analyzes data provided by the park's various operational reports; uses this data to provide guidance for Park Managers.
Oversees the following: Park Management and Leadership teams, Ticketing, Retail, Food & Beverage, Guest Services, Aquatics, Park Services, Water Park Maintenance, Security, and Emergency Management.
Administrative duties including but not limited to; park schedules, generating/reviewing reports, corrective actions, cash handling and point of sale system usage.
Ensures all staff members are trained and certified in respective areas. Conduct department trainings as needed and maintain all records necessary.
Ensure all client and company policies are being enforced by staff.
Monitors daily pool operations to adhere to all State, Local and ASM health and safety regulations.
Ensures proper maintenance of the facilities.
Assist the General Manager to coordinate park budgets annually and work within those parameters.
Maintains high standards, positive attitude, and professional appearance.
Attend monthly staff meetings. Develop and maintain a harmonious working relationship with all other departments.
Work extended and/or irregular hours including nights, weekends and holidays as needed.
Occasional travel for industry conferences, meetings, trainings, and prospective clients.
Remain current in required and voluntary certifications and training.
Performs other related duties as assigned.
Qualifications & Skills
Demonstrate knowledge of principles of Aquatics Management.
Maintain an effective working relationship with clients, employees, vendors, patrons, and others encountered in the course of employment.
Operate a personal computer using Windows and Microsoft Office software as well other facility software.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Remain flexible and adjust to situations as they occur.
Ability to speak effectively before a group.
Excellent organizational, planning, communication, and inter-personal skills.
Ability to undertake and complete multiple tasks.
Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
Be licensed and insured to operate a motor vehicle in the United States.
Minimum Education & Experience
Bachelor’s degree or equivalent of four years relevant experience in Aquatics Management, Park and Recreation Administration, Business or Marketing.
Previous Aquatics and /or Waterparks experience preferred.
5+ years of leadership experience required. Theme Park, hospitality or equivalent industries preferred.
Current Ellis & Associates (or equivalent) lifeguard/instructor certification preferred or able to attain certification upon hire.
Certified Pool Operator (CPO) or Aquatics facility Operator (AFO) certification preferred.
Computer Skills
Operate a personal computer using Windows, Microsoft Office (Word, Excel, PowerPoint) and other standard office equipment.
Strong understanding and ability to use facility management software.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work in a stationery position and move about the facilities for prolonged periods of time.
Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs.
Ability to travel via air and auto required.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.This description portrays in general terms the type of levels of work performed and it not intended to be all-inclusive or to represent specific duties of any incumbent. The knowledge of skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job-training.ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
