Job DescriptionThe STC Advocate role is a unique combination of a few different things but long story short, you’ll be the face of the company. Since the company purchase process is entirely online, meeting you to pick up the vehicle they are selling to us will likely be the first time a customer has met an employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind. Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! You’ll also be a team player by assisting other team members with various tasks as necessary.The job itself will consist of driving a company-owned car to about 6-8 appointments daily at customer homes. You will then greet the customer, take a look over the car they are selling, and have them fill out paperwork on an iPad. Then, you will set up the tow to pick up the car from their home. You will then drive on to the next appointment.Additional Skills & Qualifications Sense of humor and a passion for the customer experience Goal-oriented, enthusiastic, and self-motivated High School Diploma or equivalent Must have a valid Driver’s License with a clean driving record for the past 5 years 2+ years of customer facing experience with a passion for creating memorable customer experiences Is a team player and has an understanding of the value of teamwork and how teams work Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner Possess the energy and drive to accomplish goals, meet deadlines and find solutions Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.Employee Value Proposition (EVP) We sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.Their benefits are amazing - includes health, vision, dental once direct. They go as far to provide pet leave if you get a new puppy so you have a few days to bondWork Environment ENVIRONMENT: both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. CULTURE: You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
