The S pectrum Residential Inbound Sales Manager is responsible for coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceProfessional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.Motivate a team of individuals to meet or exceed established sales targets.Develop new sales strategies within the call center to maximize opportunities.Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).Daily monitoring of activities to ensure quality standards are met or exceeded.Daily monitoring of individual and team sales performance.Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.Handle all customer complaints and escalations as required.Perform other duties as required by management.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishKnowledge of cable and telecommunications products and servicesAbility to work variable hoursAbility to work a five-day work week which must include one weekend dayBilingual Spanish RequiredEducationBachelor’s Degree or equivalent work experience requiredRelated Work ExperienceCall Center Management Experience - 5+ yearsCall Center Sales Manager experience - 1 yearWORKING CONDITIONSOffice environmentPHYSICAL AND MENTAL REQUIREMENTSPhysical RequirementsAbility to work seated for prolonged periods of time#LI-THSIB530 2025-50210 2025Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
