37732BRExtended Job Title:Patient Services Specialist (OBGYN/Surgery/Transmountain)Org Level 1:Texas Tech Unv Hlth Sci Ctr El PasoPosition Description:This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.Requisition ID:37732BRTravel Required:NoneMajor/Essential Functions:
Greets patients, performs registration of patients, to include updates of demographic data, financial data, insurance information and any other third party payor information
Photocopy of insurance cards and picture ID
Arrives patient in Centricity Business system for daily report
Receives all incoming telephone calls through the system for Clinic, screens and directs to staff/faculty as appropriate
Schedules patient appointments
Cancels and re-schedules appointments according to changes on physician's schedules in Centricity Business. Cancels, reschedules, and creates new clinic schedules as needed
Prepares and prints arrive/no show report
Performs discharge procedure, schedules patients for return visit, and collects fees accordingly. Verifies Medicare, Medicaid, and all third party carrier coverage prior to patient's appointment
Obtains pre-authorization or pre-certification for coverage of office visit or surgical procedure with appropriate ICD-10 and CPT codes needed
Verifies Medicare, Medicaid, and all third party carrier coverage prior to patient's appointment
Obtains pre-authorization or pre-certification for coverage of office visit or surgical procedure with
appropriate ICD-10 and CPT codes needed.
Negotiates deposits and/or deductibles for all elective procedures based on patient's financial category
Daily communication regarding appointments, clinic visits, patient education and requirements, issues with supervisor, physicians/providers and patients
Notifies supervisor of any changes in daily appointments and keeps her informed of all patient issues pertaining to schedules
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Actively promote and encourage staff across the institution
Perform all other duties as assigned
Grant Funded?:NoMinimum Hire Rate:Compensation is commensurate upon the qualificationsPay Basis:HourlyWork Location:El PasoPreferred Qualifications:
Knowledge of medical terminology, coding procedures, CPT and ICD-10, billing functions, cashier and data entry
Familiar with Centricity Business (CBiz), Electronic Medical Record EMR), Phreesia, Referral Management System (RMS), Cerner and AVAYA phone systems
Campus:HSC - El PasoDepartment:Transmountain Practice Admin ElpRequired Attachments:Resume / CVJob Type:Full TimePay Statement:Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.Job Group:Executive and Admin AssistantsShift:DayEEO Statement:As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.Required Qualifications:
A High School diploma or GED
1-year Customer Service, office, or related experience
Additional education may substitute for the experience requirement
Does this position work in a research laboratory?:NoJeanne Clery Act:The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
