Admissions Specialist PRN – Rotating ShiftWe’re looking for qualified Admissions Specialists like you to join our Texas Health family.Work location: Texas Health Flower Mound - 4400 Long Prairie Rd, Flower Mound, Texas 75028 Work hours: PRN “as needed” – rotating schedule, including days, nights, weekends, and holidays This position does not include medical benefits Here’s What You Need:· High School Diploma or Equivalent is required· 1 year of relevant customer service experience required· 2 years of professional office/healthcare experience preferred· CHAA - Certified Healthcare Access Associate preferred upon hire and· CPI - Crisis Prevention Intervention Training required within 90 days of hireSkillsAbility to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.Excellent data entry, numeric, typing and computer navigational skills, with attention to details.Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.What You Will Do:As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services renderedEducates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage)As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and proceduresMaintains customer service and/or productivity guidelines set forth by applicable leadership.Engaged and willing partner who mentors peers, exhibits flexibility and adapts easily to change.Participates in staff meetings, process improvement, special projects and completes other duties as assigned.Maintains daily Epic work queue and personal Employee Scorecard DashboardTeam member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverageAdditional perks of being a Texas Health employee:· Benefits include 401k· A supportive team environment with outstanding opportunities for growth.Entity Highlights:As the area’s first acute-care center, we provide a 24/7, 99-bed facility with more than 600 physicians on our medical staff who practice a full range of specialties. From emergency services and outpatient surgery to giving birth and routine check-ups, Texas Health Presbyterian Hospital Flower Mound is committed to comprehensive healthcare.Our state-of-the-art facility, coupled with a devoted team of physicians and staff, ensures the delivery of top-tier medical care. Recognized as the Best Hospital in Denton County for 11 consecutive years and designated a Bariatric Center of Excellence, we take pride in our unwavering commitment to excellence.Texas Health Presbyterian Hospital Flower Mound is a hospital where employees want to work, physicians want to practice medicine and patients receive exceptional health care. Our core values revolve around respect, integrity, compassion, excellence, and a patient-focused approach to care.Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .#LI-KC1Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
