DescriptionOverview:PCSI is looking for a Service Order Dispatcher at Ft. Bliss! A Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company. This position will report to the Project Manager and is based at Ft. Bliss, Texas. Shifts may vary. 24/7 operation.Who We Are:PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.What You'll Do as a Service Order Dispatcher:
Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
Records information, such as name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew.
Schedules service call and dispatches service crew.
Calls or writes customer to ensure satisfactory performance of service.
Keeps record of service calls and work orders.
May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What You'll Need to Be Successful:
High school diploma or GED.
Two (2) years related experience with the ability to perform the assigned duties.
Must be able to effectively read, write, and speak the English language.
Knowledge, Skills and Abilities
Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.
Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
Must possess strong attention to detail.
Have the ability to deal with multiple responsibilities and to meet deadlines.
Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
Ability to work as a team member.
Self-starter, able to work with minimal direction and supervision.
Ability to work shifts covering a twenty-four-hour period, seven days per week.
Other Requirements:
Ability to pass criminal, drug, and driving screening.
Ability to work any time or day of the week, including weekends and holidays.
Possess valid driver’s license and maintain good driving record.
If required, ability to obtain and maintain security clearance and base access to assigned site(s).
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Opportunity EmploymentPCSI is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Veterans and/or persons with all types of disabilities are strongly encouraged to apply!Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
