Junior Computer Hardware Support - Frisco, TX

Junior Computer Hardware Support - Frisco, TX

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VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: ;/p>
Junior Computer Hardware Support
Frisco, TX
Contract

Experience and Qualification:
The Associate Service Desk Analyst is responsible for providing IT first level support through various contact channels, as part of the Service Center which is the enterprise single point of contact for handling IT incidents and service requests.

How you will make an impact:

• Answers incoming telephone, voicemail, e-mail and in person requests for assistance from users experiencing problems with computer related technologies such as Windows administration, Citrix, and remote connection support
• Recognizes problems, researches, isolates, resolves and follows up, as well as logs and tracks calls using an incident management tracking tool
• Provides remote support and resolutions pertaining to client PC, laptops, virtual desktop, mobile devices, etc. and production business applications on site as well as remotely
• Responsible for after hour, on call support for Enterprise IT escalations
• Identifies, troubleshoots, and resolves hardware (non-dispatched) and software failures that prevent a user from employing an existing IT service
• Manages their own queue and resolves the issue within the established SLA.
• Registers IT issues in an Incident Management tracking tool and assigns either to themselves or escalates to a queue managed by additional support teams
• Moves the location of existing IT resources by adding new software, upgrading software, and changing the configuration of user settings in software (non dispatched)
• Sets up new users, modifies access for existing users and installs standard applications in the desktop environment (no Security or permissions access is handled by Analyst)
• Documents the processes needed to support any new software that is added to the environment as it relates to the desktop image or associated functions
• Creates reports and analyzes data to identify solutions that meet business goals
• Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities
• Performs other duties as requested or assigned

What we look for:

• 1+ years of experience in level one (helpdesk support) in Windows based environments
• High School diploma
• Detail oriented and problem-solving capabilities
• Experience with Citrix, active directory, and Office MS 365 preferred
• Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
• Strong analytical and quantitative skills to resolve difficult problems
• Partner with the business to identify, document and prioritize business requirements
• Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
• Ability to quickly extract and communicate key insights from complex data and details
• Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook

Key Skills: Service Desk, Help Desk, Computer Support, IT Support, PC Support, Computer Hardware Troubleshooting

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.

We are Equal Employment Opportunity Employer.

VDart Inc
Alpharetta, GA
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