Vacancy expired!
Tilte: SCCM Admin
Type: Contract
Location: Frisco, TX
Primary and secondary skills: Primary - SCCM; Secondary - AWS
ROLE AND RESPONSIBILITIES:
Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
Demonstrate outstanding understanding and communication when working with clients
Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
PREFERRED SKILLS AND COMMON TASKS ON THE JOB:
Experience-based Windows 7 support
BitLocker encryption o Configuration/imaging
Crash/BSOD resolution o Installation environment
General Windows OS troubleshooting
Hardware support and troubleshooting
Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Microsoft Office proficiency
Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support)
Visio, Project (support)
Able to create documentation and contribute to KB articles
O365 support
Basic network troubleshooting
Experience working with basic network hardware (switches)
Troubleshooting connectivity issues
Thorough understanding of wireless/wired networks
Customer service skills
Comfortable working with people in a professional setting
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion
Flexibility to work in a 24x7 work environment.
Excellent communication skills and telephone manner.
