Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.
location: Frisco, Texas
job type: Contract
work hours: 7am to 3pm
education: High School
The Service Desk Analyst is responsible for answering customer calls, responding to emails, documenting information in our ticketing system, as well as diagnosing and resolving the customer questions and issues remotely. This includes supporting a wide range of hardware, networks, servers, internal and external software.
Essential Duties and Responsibilities:
Supporting inbound interactions (calls, chats, e-mails, user submitted tickets, voicemail, and phone system-prompted callbacks).
Accurate and detailed logging, ticketing, and tracking of all interactions with the users.
Accurate, timely, and professional follow-up and resolution for all supported issues.
Effectively following updated/new Knowledge Base instructions on processes and procedures.
Regular (minimum daily) follow-up on all assigned tickets.
Accurate and detailed work on assigned provisioning actions.
Quick identification and control of high priority issues.
Accurate escalation of tickets per departmental procedures.
Skills and Qualifications:
Proficient in Microsoft Windows and Office
Familiar with Active Directory
Able to follow processes with Knowledge Article instruction
Able to learn new software systems quickly and accurately
Able to type 40 plus words per minute
Able to perform under high pressure environment
Dependable and punctual
Experience in a help desk and/or customer service environment
Position is remote for the time being (Must have reliable computer/laptop and good internet.)
bilingual - English/Spanish a plus