Service Desk Agent - Bilingual Spanish/English

Service Desk Agent - Bilingual Spanish/English

23 Dec 2021
Texas, Frisco, 75034 Frisco USA

Service Desk Agent - Bilingual Spanish/English

Vacancy expired!

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit to view and apply to any of our open roles.

location: Frisco, Texas

job type: Contract

work hours: 7am to 3pm

education: High School


The Service Desk Analyst is responsible for answering customer calls, responding to emails, documenting information in our ticketing system, as well as diagnosing and resolving the customer questions and issues remotely. This includes supporting a wide range of hardware, networks, servers, internal and external software.

Essential Duties and Responsibilities:

Supporting inbound interactions (calls, chats, e-mails, user submitted tickets, voicemail, and phone system-prompted callbacks).

Accurate and detailed logging, ticketing, and tracking of all interactions with the users.

Accurate, timely, and professional follow-up and resolution for all supported issues.

Effectively following updated/new Knowledge Base instructions on processes and procedures.

Regular (minimum daily) follow-up on all assigned tickets.

Accurate and detailed work on assigned provisioning actions.

Quick identification and control of high priority issues.

Accurate escalation of tickets per departmental procedures.

Skills and Qualifications:

Proficient in Microsoft Windows and Office

Familiar with Active Directory

Able to follow processes with Knowledge Article instruction

Able to learn new software systems quickly and accurately

Able to type 40 plus words per minute

Able to perform under high pressure environment

Dependable and punctual

Experience in a help desk and/or customer service environment

Position is remote for the time being (Must have reliable computer/laptop and good internet.)

bilingual - English/Spanish a plus


  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: High School


  • Microsoft Office
  • Active directory
  • service desk
  • Helpdesk
  • Customer Service
  • Bilingual English/Spanish

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
  • State
  • City
  • Job type
  • Salary
    USD $16 per hour 16 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
  • Deadline
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