Team Lead - Cisco Contact Center Engineer. Ideal candidates will have a Bachelor's Degree and CCNA or /CCNP Certification. This position can work in either location in Grapevine, TX or Oklahoma City, OK. Main responsibilities include:
Designs network and telecommunications specifications by conferring with users; analyzing workflow, access, information, and security requirements; network administration, including interface configuration and management strategies.
Designs network and telecommunication system by evaluating network and telecommunication performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network and telecommunications policies and procedures; establishing data and voice connectivity.
Participates in Design of Contact Center systems and routing.
Maintains Licensing, organization, and settings for Contact Center Agents.
Maintains network and telecommunications performance by monitoring and analysis, and performance tuning.
Toubleshooting network and telecommunications problems.
Must have experience with the following:
Design and implement various Telephony projects leveraging Cisco Call Manager and Cisco Contact Center.
Upgrades network and systems by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Technical experience with any of the following:
Cisco Call Manager, Cisco Unity, Cisco Contact Center (PCCE), Contact Center Enterprise (CCE)
