The future is what you make itAt Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. Honeywell is a diversified Fortune 100 company, with more than 122,000 people in 100 countries.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.Working at Honeywell isn’t just about developing cool things. At Honeywell, our approach is simple. We hire talented people, nurture their growth, give them opportunities to make a difference, and promote from within.Are you ready to help us make the future?Honeywell Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.Advanced Application Engr - Experion PKS ControllersThe primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problem. Visit to customer locations may be required for critical site investigations.Key Responsibilities
Ability to deliver remote support & services remotely and effectively.
Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
Support Honeywell affiliates by participating in meetings with customers.
Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
Support through the follow-the-sun approach within the Global TAC organization or After Hour Emergency.
Work and communicate directly with Honeywell Developers to resolve a customer issue.
Ability to detect and report Product Defects on the products supported in his current discipline.
Maintain proactive and timely communications, providing frequent and informative customer updates.
Execute GTAC and other standard audit checklists
Comply with all GSM processes for documentation and customer communication.
The annual base salary range for this position is $130,000 - $140,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit: https://benefits.honeywell.com/. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.YOU MUST HAVE
Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
6+ years’ experience in the system engineering, operations, or services support functions within the Industrial automation industry.
WE VALUE
Engineering degree in Electronics, Chemical, Instrumentation or Process technologies.
6+years’ experience with Honeywell process control systems
6+ years of experience with Experion PKS Controller family and related architecture i.e.
C200/C300; Series C I/Os; Universal I/Os; ACE; OPC Gateway; Ethernet IP; PCDI; ERDB/ControlBuilder/SQL; FDM/Fieldbus; UOC; ControlNet/DeviceNet/Profibus/HART; IEC 61850 integration with Experion; Control Strategies based on CM/SCM/RCM; Batch/Experion Batch Manager
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
