LocationHouston HotelDiscover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.Job DescriptionThe role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards. Responsibilities
Follows Omni’s Moments of Service or Forbes Service standards as applicable.
Inspect the cleaning and servicing of guestrooms and public areas
Assign special projects as directed by the Director of Housekeeping
Report any needed repairs or discrepancies of guest rooms
Ensure that all Guest Room Attendants have appropriate supplies and linens
Assist in the cleaning of guest rooms when necessary
Assist in processing AM and PM room status reports
Ensure that the Guest Room Attendant’s linen cart is neat and well organized
Ensure that linen closets on guest room floors are completely stocked
Maintain supply cage stock, neat and clean at all times
Must have all guest rooms punched in via the phone after completion
Ensure VIP rooms are inspected ASAP
Ensure check out/vacated rooms are a priority
Knowledge of hotel, facilities and events
To ensure hotel, guest and associates are maintained in a safe and secure environment
Check vacant rooms verify status and update status of discrepant rooms throughout the shift.
Check DND rooms in accordance with hotel procedures and verify status
"Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs
Conduct training of staff as assigned
Monitor and handle guest complaints, ensuring guest satisfaction
Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees
Prepare VIP rooms
Qualifications
Previous housekeeping and/or other relevant hotel experience required
Able to maintain 4-Diamond and 4-Star level cleanliness standards
Able to work with management on special projects
Able to set priorities for your section and provide feedback to others that enhances performance
Strong attention to detail, sense of urgency
Ability to work and perform effectively in a fast-paced role
Maintain a professional business appearance, attitude, and performance
Must be able to work a variety of shifts, including weekends and holidays
Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance. Stand or walk for an extended period or for an entire work shift
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-HoustonPosted Date5 hours ago(9/26/2024 4:52 PM)Requisition ID 2024-114976 of Openings 1Category (Portal Searching) Housekeeping
