Description We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area.Responsibilities: Support customers throughout the complete project lifecycle, from sales to implementation and support. Address and resolve Benefit related support tickets in a timely and efficient manner. Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members. Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers. Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process. Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality. Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.Requirements Candidate must possess a minimum of 3 years of experience in the relevant field Proficiency in 401k Strong auditing skills are required Must have a deep understanding of benefit functions Experience in claim administration is necessary Proficiency in Cobra administration is essentialRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
