At Houston Methodist, the Cashier position is responsible for handling cash, credit and other forms of payment transactions in retail food operation areas. This position accurately and efficiently completes transactions, provides receipts and makes change. The Cashier position is responsible for preparing a cashier's report and depositing revenues following established Cash Handling Procedures. This position also provides support and assists in other areas of the retail food operation including the food service areas, dining room and may operate relevant Food Services equipment. The Cashier position may be asked to assist in other food and nutition service areas, as neededPEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution. Responds to customer satisfaction, both urgent and routine requests, within established guidelines of the department. Escalates customer's complaints to Supervisor/Manager.
Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
Changes and updates the menu boards. Maintains stock levels on all snack items in service area, i.e. beverages, chips, candy, etc.
Maintains, cleans and organizes service and equipment areas.
Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Accurately completes Cashier's end of shift report.
Ensures logs are complete for Doctors, Volunteers, meal tickets, and other Charge Tickets according to procedures. May assist with food service, maintaining proper temperatures logs, coolers, etc.
Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding hazards identified in the workplace.
FINANCE ESSENTIAL FUNCTIONS
Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Practices cost control through proper use of supplies and equipment
Reports/shares financial and/or operational metrics processes as directed by management, i.e. error/cancelation/voids.
Accurately processes all cash register transactions. Gives proper change and a legible receipt. Consistently stays within the short/over Cash Handling guidelines and policy.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Contributes ideas towards improving the efficiency and effectiveness of department processes, based on the daily huddle, providing opportunities to recommend innovative solutions to management.
Seeks opportunities to identify self-development needs and takes appropriate action by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
One year experience operating a cash register in a food service establishment, or other equivalent situation. For HM internal employee, six months of work experience at Houston Methodist
LICENSES AND CERTIFICATIONS - REQUIRED
Food Handlers Permit Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Capable of using basic math
Being a team player, cooperating and assisting others
Basic calculator knowledge
Knowledge to comply with the local Food Ordinances
SUPPLEMENTAL REQUIREMENTSWORK ATTIRE
Uniform Yes
Scrubs No
Business professional No
Other (department approved) No
ON-CALLNote that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call No
TRAVELTravel specifications may vary by department
May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No
Company Profile:Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas (two-way tie) and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.Equal Employment OpportunityHouston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.Houston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
