    Conducts administrative intake and scripted clinical intake of calls for clinical review
    Provides quality customer service through interaction with providers, administrative staff and others
    Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
    Collects and enters confidential information ensuring the highest level of confidentiality in all areas
    Maintains high-quality documentation standards when collecting and performing data entry functions
    Provides ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review process
    Provides administrative support to the Clinical Review Department if needed
    Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
    Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
    Participates in the HealthHelp Quality Management Program as required
    Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
    Adheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiatives 
    Carries out other projects and responsibilities as assigned
