The Commercial Office Manager handles all aspects of office operations including order processing, inventory management and control, business planning, equipment logistics and administration of the daily operations tasks of the Distribution Center. This position reports directly to the Head of Supply Management North America.ResponsibilitiesFull responsibility for all commercial office aspects of Distribution Center operations.Coordinates with Operations staff including Logistics, Cycle Counters, H&M and Yard staff as applicable.Coordinates with the Distribution Center Yard Manager to assure daily tasks performed in the yard are scheduled and executed in a timely manner.Assures all physical activities conducted by yard operations are recorded and processed using our in-house order processing systems in a timely manner.Ensures that the DC inventory levels are properly maintained by continually tracking and monitoring the inventory using the in-house order processing system.Coordinates with Logistics that orders physically received into DC are properly documented and received into our order processing system accordingly.Oversees that orders physically shipped out of the DC are properly documented and processed through our order processing system accordingly.Coordinates, monitors and records the physical inventory counts.Continuously conducts month end closing procedures in accordance with the reporting calendar.Ensures that returns of material are processed according to company standards.Reviews freight costs to monitor cost effectiveness.Ensures timely and accurate billing of all product sales and services provided.Handles, resolves and addresses complaint management for all Operations related internal customer complaints.Creates, generates and distributes a large volume of spreadsheets and reports.Reviews internal procedures, recommends process improvements and ensures compliance to existing Doka corporate processes and standards.Other Responsibilities/Peripheral FunctionsTravel as required.Other duties/projects as assigned; including participating in company committees/teams.Assists in ensuring safe working practices and a safe working environment.Complies with all corporate policies and business practices.
