The Commercial Office Manager handles all aspects of office operations including order processing, business planning, and administration of the daily operations tasks also HSE procedures of the Distribution Center. He/she reports directly to the Distribution Director of Operations.Full responsibility for all commercial office aspects of Distribution Center operations.Coordinates with Commercial Operations staff including Customer Service Representative(s) as applicable.Assures all physical activities conducted by yard operations are recorded and processed using our in-house order processing systems in a timely manner.Coordinates Commercial Office administrative activities and documentation in association with our external distribution yard.Coordinates with Inbound Logistics that orders physically received and are properly documented and received into our order processing system accordingly.Oversees that orders physically shipped out of the DC are properly documented and processed to our order processing system accordingly.Ensures that returns of rental material are processed according to company standards.Ensures timely and accurate billing of all product sales and services provided.Handles, resolves and addresses complaint management for all Operations related customer complaints.Creates, generates and distributes a large volume of spreadsheets and reports.Reviews internal procedures, recommends process improvements and ensures compliance to existing Doka / AT-PAC corporate processes and standards.Maintains Health and Safety procedures and records.  Other Responsibilities/Peripheral FunctionsTravel as required.Other duties/projects as assigned, including participating in company committees/teams.Assists in ensuring safe working practices and a safe working environment.Complies with all corporate policies and business practices.Operational support, especially within compliance, procurement, and health and safety management
