COMMUNITY SERVICE INSPECTOR Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4632454) Apply COMMUNITY SERVICE INSPECTOR Salary $41,824.90 - $46,841.34 AnnuallyLocation Houston, TexasJob TypeFull TimeJob Number34775DepartmentHouston Public WorksDivisionHW-Wastewater Operations (WWO)Opening Date08/26/2024Closing Date9/8/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEWAPPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTEDService Line : Wastewater OperationsSECTION: Houston WaterREPORTING LOCATION: Various WORKDAYS & HOURS: Mon - Fri 7a.m - 4p.m.Subject to changeDESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe first responder that investigates and respond to all service request generated from citizens, business owners and manhole monitoring alerts, related to collection system concerns. Responsible for investigating, documenting, and responding to sanitary sewer overflows via opening manholes, pictures, emails, and asset management system. Required to meet with the public, technical professionals, and businesses due to inquiries/ concerns. May require responding to emergency calls and working longer shifts, including ride-outs in the facility during an emergency. Makes sure all collection system concerns are safe and secure, for the protection of the public. This position is required to drive to and from job sites. WORKING CONDITIONSThe position routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis.This is a Houston Public Works Emergency Management position at the Tier I Level.MINIMUM REQUIREMENTSEDUCATIONAL REQUIREMENTSRequires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.EXPERIENCE REQUIREMENTSOne (1) year of experience related to customer service or an area of inspection to be performed is required.LICENSE REQUIREMENTSRequires a valid Texas driver's license and compliance with the City of Houston's policy on driving. (AP 2-2).PREFERENCESPreference may be given to candidates who have a working knowledge of the IPS, GIS and/or have experience with Microsoft Applications (Word, Excel, Outlook) and basic computer skillsPreference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIRED NoneHowever, the department may administer a skill assessment evaluation.SAFETY IMPACT POSITION Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 16APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020.If you need special services or accommodations, call 832-393-6020 (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.EOE Equal Opportunity EmploymentThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Please select the best scenario below that describes your level of education:
Less than a high school diploma/GED
High School Diploma/ GED
18 months of specialized education or training
Associate's Degree
Bachelors Degree or higher
02
How many years of experience do you have with Work Order Systems?
None
Less than 6 months
6 months, but less than 1 year
1 year, but less than 2 years
2 years, but less than 3 years
3 years or more
03
How many years of verifiable experience do you have in customer service or inspection?
None
Less than 1 year
1 year, but less than 2 years
2 years, but less than 3 years
3 years or more
04
Do you have a valid/current driver's license?
Yes
No
My license is presently restricted, suspended or revoked.
05
Please select the tasks you have at least 1 year of experience performing. (Check all that apply)
Performing field investigations
Meeting/speaking with customers regarding their concerns related to wastewater assets
Processing service requests/work orders via mobile and desktop applications
None of the above
06
From the list below, please check ALL of the certificates/license you have obtained: Also, please be prepared to provide certificate/license number at interview. (Check all that apply).
Plumbing
Electrical
Mechanical
Structural/Building
Elevator Inspection
None of the above
07
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
08
Are you willing to work in all weather conditions?
Yes
No
09
How many years of verifiable experience do you have in field work?
1 - 2 years
2 - 5 years
No experience
Required Question
