Job DescriptionWe are looking for a professional and motivated Customer Service Agent to join our team in Houston, TX. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction through clear communication and support.ResponsibilitiesRespond to customer inquiries via phone, email, and live chatProvide accurate information about our products and servicesResolve customer concerns in a timely and professional mannerDocument customer interactions and update records accordinglyWork collaboratively with internal departments to address customer needsMaintain a positive, empathetic, and professional attitude at all timesIdentify and escalate complex issues to the appropriate channels
