Customer Service Representative III Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4390830) Apply Customer Service Representative III Salary$19.69 - $23.01 HourlyLocation 8000 N. StadiumJob TypeFull TimeJob Number33378DepartmentHouston Health DepartmentOpening Date02/14/2024Closing Date3/1/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEWApplications Accepted From: ALL PERSONS INTERESTEDDivision/Section: Disease Prevention & Control, HIV/STD & Viral Hepatitis PreventionWorkdays & Hours: Monday- Friday; 8:00 am - 5:00 pm,Subject to ChangeDESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Provide quality customer service to consumers through various forms of communication, i.e. phone, email, mail or in person including referrals to other local, state or governmental agencies. Ability to handle and resolve complex customer complaints.
Collect, enter, evaluate data and communicate with other jurisdictions, state and nationwide to determine new and/or old STD infections.
Maintain and monitor various records and reports related to HIV/STD services. Perform Interstate Communication Control Record (ICCR) activities to provide HIV/STD information to counterparts in other jurisdictions.
Maintain, monitor, and update the TB, HIV, STD integrated System (THISIS) which analyze data for disease exposure events, treatment, and follow-up.
Use the electronic health record system to perform record searches.
Facilitate and communicate daily requests for assignment to other jurisdictions, state, and nationwide health authorities to provide STD public health follow-up services.
WORKING CONDITIONSThe position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions.MINIMUM REQUIREMENTSEDUCATION REQUIREMENTSRequires a high school diploma or a GED.EXPERIENCE REQUIREMENTSThree (3) years of administrative or customer service related experience are required.Associate's degree may be substituted for up to two (2) years of experience.Bachelor's degree may be substituted for up to four (4) years of experience.LICENSE REQUIREMENTSNonePREFERENCESPreference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.Able to work untraditional hours (after 5pm) and flex-time if needed. Exceptional organizational skills, strong ability to prioritize tasks and duties, possess critical. thinking skills with the ability to multi-task. Excellent written and oral communication skills. Great interpersonal skills with the ability to interface and work with all facets of the organization. Also, proven experience with Micro-Soft Office products, excel, etc GENERAL INFORMATIONSELECTION / SKILSS TESTS REQUIREDDepartment may administer skills assessment testSAFETY IMPACT POSITION YesThis position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATION GRANT FUNDED POSITIONGrants & Special fund positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.Pay Grade: 16APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4886.If you need special services or accommodations, 832-393-4886 (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 10 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Do you have experience in using an electronic health record system to perform record searches?
Yes
No
03
Which of the following best describes your level of education?
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree or higher
None of the above
04
How many years of administrative or customer service related experience do you have?
Less than 1 year
1 year, but less than 2 years
2 years, but less than 3 years
3 years, but less than 4 years
More than 4 years
No experience
05
Do you have experience working with other health departments, state and nationwide?
No
Yes experience.
06
Below please write to describe your professional communication style when interacting with internal and external customers?
Required Question
