CUSTOMER SERVICE SECTION CHIEF/CAS Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4416280) Apply CUSTOMER SERVICE SECTION CHIEF/CAS Salary $2,129.34 - $2,519.35 BiweeklyLocation 2700 DaltonJob TypeFull TimeJob Number33539DepartmentHouston Public WorksDivisionCustomer Account Services (CAS)Opening Date03/07/2024Closing Date4/4/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEWAPPLICATIONS ACCEPTED FROM: All Persons InterestedSECTION: Meter Reading REPORTING LOCATION: 2700 Dalton Street WORKDAYS & HOURS: Monday - Friday, 7a.m - 4p.m. Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe Customer Service Section Chief will be responsible for leading the organization, operation, sustainment, and maintenance of the water meter reading section to ensure an effective, efficient, orderly, safe, and secure work environment.
Participate in managing the performance of the Advanced Metering Infrastructure (AMI) Mobile Van reading system.
Organize, schedule, and manage the Meter Reading Orders (MRO) and master billing schedule to ensure timely and accurate automated and visual meter readings.
Coordinate activities within section, other sections, and service lines of the department.
Address and resolve complex or escalated customer inquires and issues. Work closely with the customer service billing and accounting teams to ensure timely and effective resolution to customer concerns.
Develop and track key performance indicators (KPIs) to measure the performance of the meter reading team. Analyze data to identify trends and areas of improvement.
Ensure personnel adherence to safety policies and guidelines.
Complete performance appraisals, recommends disciplinary and/or performance counseling as appropriate.
Ensure consistent application of personnel policies and procedures.
Foster a positive and collaborative work environment. Provide ongoing training and professional development opportunities for meter reading personnel.
Soft skills, strong verbal and written skills required.
Manages other tasks, as assigned.
WORKING CONDITIONSThis position routinely requires lifting of moderately heavy items, such as computers or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. This is a Houston Public Works Emergency Management position at the Tier III Level. MINIMUM REQUIREMENTSEDUCATIONAL REQUIREMENTSRequires a high school diploma or a GED. EXPERIENCE REQUIREMENTSFive (5) years of administrative or customer service related experience are required. Associate degree may be substituted for up to two (2) years of experience. Bachelor’s degree may be substituted for up to Four (4) years of experience. LICENSE REQUIREMENTSNone PREFERENCESPreferences given to applicants with knowledge, ability, and experience in water meter reading billing w/o's, water meter maintenance, Microsoft Excel (intermediate proficiency level), GIMS, KRONOS, and INFOR Public Sector (IPS). Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIRED None However, the department may administer a skill assessment evaluation. SAFETY IMPACT POSITION Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 22APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015. If you need special services or accommodations, call 832-393-6015. (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE – Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Please select the best scenario below that describes your highest level of education.
Less than a High School Diploma/ GED
High School diploma/GED
Associate Degree
Bachelor's degree or higher
02
How many years of administrative or customer service related experience do you have?
No experience
1 to 2 years
2 to 3 years
3 to 4 years
4 to 5 years
5 years or more
03
Are you currently a City of Houston employee?
Yes
No
04
How many years of professional supervising experience do you have?
No Experience
Less than 1 year
1 year, but less than 2 years
2 years, but less than 3 years
3 years, but less than 4 years
4 years or more
05
How many years of experience utilizing INFOR or a similar software to issue, monitor, and track work orders do you have?
No experience
Less than 1 year
1 year, but less than 2 years
2 years, but less than 3 years
3 years, but less than 4 years
4 years or more
06
What is your level of proficiency in Microsoft Excel?
No experience
Beginner
Intermediate
Advance
Expert
07
What is your level of proficiency in Microsoft Word?
No experience
Beginner
Intermediate
Advance
Expert
08
What is your level of proficiency in Microsoft Outlook?
No experience
Beginner
Intermediate
Advance
Expert
09
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
10
Have you completely and truthfully answered question #9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.)
Yes
No
Required Question
