Description We are offering an exciting opportunity for a Desktop Support Level II on the Eastside of Columbus. This role is crucial in our day-to-day operations, providing IT support within our warehouse facility. You will work closely with IT subject matter experts and vendors, and take an active role in learning and retaining knowledge about specific business applications and operational technology equipment. Responsibilities: Provide daily IT support at the warehouse facility, becoming the first and final call for assistance. Collaborate with IT subject matter experts and vendors to expand knowledge on specific business operations. Take on the responsibility of becoming proficient in application and IT knowledge across the IT stack. Attend formal training to learn about operational technology equipment used at the warehouse. Develop documentation to aid peers and colleagues in supporting the environment round-the-clock. Handle initial calls and arrange frequent meetings with IT managers and other IT SME’s to assist in creating strategic fixes. Manage desktop hardware experiences, printer, hand scanners, and network cabling. Troubleshoot basic network issues (Wi-Fi connectivity, Desktop, laptops, internet connectivity). Administer client-side email and cloud-based application management. Handle onboarding and offboarding personnel technology (desktop, laptops, phones). Utilize Microsoft Office (Word, Excel, OneNote, OneDrive) and other software such as Active Directory, Azure AD user management for efficient operations. Manage print server and Windows 10, 11, iPhone, Android operating system. Work with operational technology concepts and business applications.Requirements Proficiency in Cisco Technologies is essential Experience with Citrix Technologies is required Knowledge of Computer Hardware is necessary Familiarity with Database management is expected Proficiency in Dell Technologies is crucial Experience with Active Directory is required Knowledge and experience with Apple Devices is necessary Familiarity with Backup Technologies is expected Proficiency in Configuration Management is essential Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
