Job Title: Desktop Technician
Location: Houston, TX
FulltimeJob Description
Position Overview:
Core Job Title: Desktop Technician - The Help Desk Technician provides support for users experiencing IT- related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a seamless user experience by troubleshooting hardware, software, and network problems. The role is It requires a customer focus, a strong understanding of IT systems, problem-solving skills, and the ability to work in a fast-paced environment.
Responsibilities: Provide prompt, friendly, and effective support to customers by phone, email, chat, or in-personLog, categorize, prioritize and resolve Service Requests and Incidents in the ITSMIdentify, diagnose and resolve hardware and software issues, including Windows and Mac Operating systems, Office 365, and SaaS applicationsOnboard and offboard users in Active Directory and other systems in a timely manner in accordance with compliance policiesProactively identify recurring Incidents for Problem Identification and remediationContribute to the internal knowledge base by documenting solutions to common issues, best practices and Help Desk processesWork closely with other IT teams to resolve complex issuesMaintain accurate inventory of IT assetsProject assignments as requestedLocal travel, up to 25% or as neededMust be willing to work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines.This is not expected to be a weekly occurrence, but the right candidate will be flexible, dependable, and willing to jump in when the situation calls for it.Other duties as assigned
