Description If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Houston, Texas area and is a long-term contract / temporary opportunity.What you get to do every single day
Independently investigate and implement solutions to technical issues
Solve technical help tickets submitted via phone, email, and walk-ups
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Pinpoint recurring technical issues and present solutions to address the root of the problems Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Working knowledge of user administration and bug fixing in a client server environment
Comprehension of basic networking concepts
Practical knowledge of Computer System
Workstation Support experience
Comprehension of Malfunction
Good understanding of Peripheral Equipment
Solid understanding of Training Manual
Experience with Technical Assistance
Solid understanding of Drug Test
Deep understanding of EO/IR systems
Networks experience highly desired
Expertise in Eligibility Verification
Wide ranging experience with Onsite
Proven knowledge of Deskside Support
Earlier work involving Computer Hardware
Proficiency in Phone Presenc
Hands-on experience with IAN
Quality experience with agreements
General familiarity with Resolve Issues
Prior experience with WAN Technologies
Previous experience working with Salary Structures
Foundational knowledge in Onboarding
Foundational knowledge in Computer usage (basic)
Comprehensive knowledge of customer service
Well-founded grasp of Queries
Skills in Resolve Technical Problems
Good understanding of IT support ticketing systems Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
