Description We are seeking a Help Desk Analyst I to join our team in the construction and contractor industry, based in Houston, Texas. This role entails providing technical support for workstation hardware and software products, as well as carrying out other IT operational tasks as needed. This role offers a contract to hire employment opportunity.Responsibilities: Efficiently answer and resolve technical support issues related to computer systems, peripherals, and software packages. Conduct routine maintenance, repairs, and troubleshooting of computer systems. Handle and complete detailed support requests, ensuring timely resolution. Assist in creating comprehensive documentation related to computer troubleshooting and usage. Install and update desktop software including engineering software applications and basic software programs. Prepare and deploy new workstations for new team members including installation, cabling, and orientation. Provide user support including the setup for video conferencing and printer maintenance. Train end users on various features and functionalities of computer, email, audio/video, and telecommunication systems. Utilize Active Directory, Computer Hardware, Configuration Management, and Deployment skills to manage EO/IR systems effectively. Perform other day-to-day IT operational tasks as required. Requirements Minimum of 2 years experience in a related role within the construction or contractor industry Proficiency in EO/IR systems Familiarity with Active Directory Knowledge and understanding of computer hardware Experience in configuration management Proven ability to handle deployments Strong problem-solving skills Excellent communication and organizational skills Ability to work in a team-oriented environment Proactive in learning new processes and technologies High school diploma or equivalent, higher education or certifications in relevant field are a plus Must have legal authorization to work in the country of employment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
