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100% RemoteStart Date: 2/5Job DescriptionInside Sales Agents are responsible for utilizing best in class call center technology to contact customers who have requested information about a walk-in tub or safety shower via our various marketing channels. The primary objective of an agent is to convert a conversation into an opportunity for one of our Comfort Consultants to meet the customer(s) in their home to discuss our product offerings and financing options. This is a highly incentivized, high volume sales environment where there are daily and weekly performance expectations that must be met. The ideal candidate will have prior sales, customer service, or collections experience. They will be personable, confident, articulate, and have a confident phone voice. Outbound dial interested customers and engage with them using personality, charm, wit, and product knowledge, in the goal of earning their trust and setting an appointment for a comfort consultant to visit their home and pitch our product. Appointment setters are considered sales representatives so an assumptive and assertive sales approach is expected. Maintain availability for inbound calls for customers who funnel to us directly from our website or via a customer referral, and set an appointment for an in-home consultation when appropriate. Route non-appointment setting calls to customer service or support when required. Manage individual performance and ensure quotas are met Document each and every customer interaction in our CRM (Salesforce), demonstrating a strong written word and utilizing professional language. Exemplify a positive, uplifting, and competitive environment with peers and supervisors. Participate in gamification and team meeting opportunities. Be an advocate for growth, by openly asking for feedback during regularly scheduled one-on-ones with supervisors. Qualifications High school diploma or equivalent 1+ years of experience in a high volume sales or collections phone-based environment Strong communication skills both in spoken word and in writing Basic working knowledge of Microsoft Office Suite is required (Word, Outlook, Teams, etc.) Ability to listen Conversational Relatable Positive attitude Self-directedAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
