This Position is Contingent on Contract Award. The National Program Director (NPD) and the National Deputy Program Director (NDPD) provide director level management, expertise and oversight for the medical services contract and medical units for the U.S. Customs and Border Protection (CBP), U.S. Border Patrol Station Medical Units, and Office of Field Operations Ports of Entry Medical Units. The NPD and NDPD are responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. These positions will provide strategic level management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.  Contracted staff will work alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. MISSION  CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed. Duties and ResponsibilitiesServes as the programmatic authority for the medical services contract and all medical units for the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, and/or U.S. Border Patrol Border (USBP) Stations. Demonstrates a caring and helpful attitude when interacting with patients, vendors and fellow employees. Oversees and track the progress of program wide personnel, ensuring that personnel are vetted and attend orientation as required in the SOW. Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs and oversee the day-to-day management across program regions. Formulates and manages the logistics/procurement strategy program wide. Develops and enacts the risk management program, medical sentinel event reporting and follow-up, quality assurance/performance improvement, and medical surveillance plans across all regions (sectors, ports of entry, and field offices.) Oversight of these programs will be provided by the NPD to assure requirements of the Medical Quality Management (MQM) Program are met and reporting completed as per the MQM Program guidance. Conducts analyses to ensure continuous performance improvement and development of best practices through support and collaboration with the National Medical Director and National Patient Safety Quality Management Director. Ensures reporting requirements and timelines are achieved program wide. Participates in the recruitment and selection process for all contract employees. Provides on-call coverage 24 hours a day/7 day a week. Appendix C – Position Description0024  Responsible for developing and coordinating all aspects of healthcare delivery in collaboration with the National Medical Director and OCMO. Supplies medical in-service training to physicians and clinical staff, as necessary.  Maintains non-involvement in the security aspect of patient care and custody. Participates in disease surveillance activities and public health and epidemiology studies/efforts, as needed. Seeks guidance from the Pediatric Advisor, Behavioral Health Advisor, or other leadership as appropriate. Attends/Leads general staff meetings. Performs record keeping functions in accordance with program policies and position.  Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position. Completes all initial, annual, and ad hoc training or competencies as required/assigned. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable.  Adheres to, and maintains awareness of DHS and CBP Policies, Procedures, Directives, and Operational Memoranda.  Performs collaborative mid-term review of performance with the National Medical Director as part of an annual performance evaluation process, addressing any clinical practice concerns if identified. This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 
