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The OpportunityThe Director of School Operations will manage the day-to-day school operations across their region, support our growth, drive efficiencies and high-quality standards, model customer service, and, above all, remove obstacles from our school leaders and teachers so they may focus on teaching and learning.  This position will sit on the Operations team, reporting to the Deputy Chief School Operations, and oversee all day-to-day operations, including crisis management, serve as the lead executor for key operations measures such as Average Daily Attendance (ADA) and student recruitment and enrollment, through directly managing or matrix managing Assistant Principals of Operations (APOs) and Campus Operations Managers (COMs), manage campus operations staff retention and more.  This person will work closely with the Regional Leadership team, including Regional Superintendents (RSs), Heads of Schools (HOS) and School Leaders (SLs). This position may directly manage additional Regional School Operations leaders such as Regional Managers of School Operations or Regional Operations Support Managers. Key ResponsibilitiesCoach and Develop Regional School Operations LeadersAttract top performers for every role on team, executes equity-centered screening exercises, interview protocols and hiring rubricsEnsures strong onboarding practices to ensure each new team member is set up for success based on the unique responsibilities of their roleExecutes differentiated professional development focused on technical capacity and leadership and management.Hosts regular check-ins, strategy meetings, and stepbacks with team members Manage School Operations to success through coaching, mentorship, influence, system building, and directly, when necessary, as measured by satisfaction on KIPP surveys (Texas Two Step and TNTP)Through the Operations Arc of the Year, manage annual, monthly, and weekly priorities for campus operations roles.Leverages the APO Arc of the Year, routinely assesses APOs based on progress toward goals as well as principal feedback; prioritizes support accordinglyBuild tools and systems to support campus operations successSet and model customer service standards Ensure daily operations run smoothly at each school which includes crisis management at times. Works with APOs to implement strategies to effectively lead in mixed management structuresPerforms in-the-field observations (O3s, huddles, walk-throughs, etc.) and participates in the APO performance cycle.Develop and implement comprehensive onboarding plans that involve the following: goal-related skill-building, day-to-day management of ops team, and overall implementation of best practicesServe as the Execution Partner for Topline Operational Goals such as Enrollment and ADA. Average Daily Attendance (ADA) Coaches APOs on the implementation of standardized frameworks to ensure adherence to the outlined ADA playbook.Collaborates with Heads of Schools to implement best practices, raise awareness of analysis, and leverage tracking mechanisms to positively impact ADA progressAssists with monitoring of ADA work-flow to comply with all federal and state ADA guidelines by staying abreast of changes in ADA policy and procedures, and ensuring all relevant school personnel is trainedStudent Recruitment and EnrollmentMaintain visibility into the state of enrollment informing school leaders of progress and bridging campus operations needs with Student Recruitment and EnrollmentCoaches APOs to support the recruitment process for new families with specific applicant goals per grade level as based on historical dataEnsures all current families complete re-enrollment process Ensures all new families in the region are effectively onboarded and persist through their first year in our schoolsComplies with all federal, state, and organizational student registration requirements throughout the enrollment process (i.e. transfers, testing, etc.)
