Regional Service Manager

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Regional Service Manager

15 Aug 2024
Texas, Houston, 77001 Houston USA
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Regional Service Manager

Vacancy expired!

· Responsible for Onsite support services consisting of EUC,AV and Enterprise devices

· Be First point of contact for customer for all escalations & deliverables related to HCLs agreement

· Responsible to ensure that all deliverables are performed as per agreed SLAs

· Work as a project manager for Infrastructure projects

· Assist in housekeeping data center.

· Create SOPs/define FSO role in break/fix for servers and networks

· Create SOPs/define FSO role in IMAC for servers

· Create SOPs/define FSO role in IMAC for networks

· Facilitate break/fix and IMAC roles simultaneously for network and servers

· Provide 2nd and 3rd level support as well as troubleshoot complex network/server issues and consult/implement solutions

· Attend weekly meetings to raise issues and possible solutions to problems

· Creating training material and provid training for new FSO members

· Travel to remote locations (within or outside Norway) to assist in knowledge transfer / participate in IMAC activities

· Participate in the Continual Service Improvement process, suggesting SOPs for the offshore team interface with the H&F team

· Responsible to ensure Data centres and other customer IT facilities are maintained as per customer guidelines

Skills, Experience and Qualification Required for the Position :

· 7-8 years of experience, with at least 2-4 year on Infrastructure Management Services.

· Experience in IT services in Oil companies is preferred.

· Ideal candidate would be expected to have a good understanding of IT Infrastructure.

· Candidate should be well versed in English and the local language.

· Candidates who can demonstrate local industry knowledge preferably Oil exploration domain and prior experience in a similar role will be preferred

· Should have very strong written and oral communication skills, and presentation skills

· Ability to work independently with little day to day support – self starters

· Flexibility with respect to time – client deliverables need to be met with a Can do attitude

· Location of work will be the client offices in the respective geography / location.

· Education – Qualification – Diploma / Graduate Degree

· Excellent problem solving / analytical skills and knowledge of analytical tools

· Exposure to Monitoring tools like HP Service Centre, Remedy, Service Now, etc.

· Exposure to Lotus Notes, MS Office/Outlook is desired

· Basic understanding about Security devices [like Firewalls, IPS, SIEM Solution, Proxy solution, Anti-Virus solution, Disc Encryption etc.

· Basic understanding about checkpoint firewalls/IDS/IPS and its operation

· Basic understanding about Arc Sight, loggers and proxy solution

· Good understanding on Clustering Environments and setup

· Cisco certified/knowledgeable: Knowledge of large networked environments with logical and physical understandings

· ITIL service delivery knowledge

· Able to critically evaluate incomplete, inaccurate or inadequate instructions that could result in downtime, or degradation of service

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Job Details

  • ID
    JC44897249
  • State
    Texas
  • City
    Houston
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    HCL America Inc.
  • Date
    2022-08-14
  • Deadline
    2022-10-13
  • Category
    Et cetera
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