As a Retail Operations Lead, your main focus will be to implement and evolve the store operating model, securing operational excellence, ensure financial follow-up, and support the Sales Market in delivering a profitable and sustainable growth.This on-site role reports into our Retail Operations Manager and is based out our Sales Region Offices in Houston, TX.A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilitiesImplement and continuously evolve the store operating model strategyOptimize ways of working across people, processes, and technology to secure a seamless omni shopping experience, and drive omni sales and customer lifetime valueSecure operational workload plan and workforce distribution aligned with long-term customer experience ambitions, leveraging automation where relevant to unlock more time dedicated for relations building and engagement with customersEnsure all automated and self-service solutions deliver business and customer valueSecure high adoption of all available tools and features to enable full use of customer, product and selling dataProvide functional expertise across the Sales Market to optimize store efficiencySecure benefit realization of Operational Best Practice including all Omni Services & SolutionsSupport Area Teams and collaborate across local functions to deliver a consistent level of operations within the storesSecure clear communication, training and change management plans to ensure Area Teams have the knowledge to implement and optimize daily operationsProvide coaching and training to strengthen store operations capabilities in your sales marketDrive capability building together with Sales Market People team via implementing plan for learning, development and upskilling of store employees to achieve customer service expectationsEnsure the store operating model / change management is secured in the planning and implementation of large-scale projects such as openings, closings, rebuilds and space optimizationParticipate in creating the Tech roadmap for store customers and colleague experience – and ensure its tactical alignment with the Continent plansSecure the needs of store operations and colleagues during implementation of tech solutions, delivering the desired way of working throughoutIdentify and understand both risks and opportunities in store operationsMake informed decisions and take data driven, decisive actions from insights and tools to meet omni colleague and customer expectations across the sales market (CAT, Brand Tracker, Post Purchase Survey) – reducing customer painpointsDrive and benchmark Area Teams on store operational key results to ensure efficiency and maximize the colleague and customer experienceLead effectively towards changing customer expectations to build our future store operating modelWork in close collaboration with the Sales Manager, Controlling Team and Tech Team on implementing store operations best practicesWork in close collaboration with Sales Market Expansion teams and act as an extended arm of Global Retail Experience 
