Vacancy expired!
Cancer is all we do. The University of Texas MD Anderson Cancer Center is one of the world's most respected centers devoted exclusively to cancer patient care, research, education and prevention. In addition to its location on the Texas Medical Center Campus in Houston and two research campuses in Bastrop County, Texas, the institution has a growing network of locations around the Houston area, the nation and the world.Ideal candidate will have an Associate's Degree and three years of experience in a high volume call center environment.JOB SPECIFIC COMPETENCIESCustomer Service / Communication
Creates maximum patient and guest satisfaction with the Room Service experience.
Utilize interpersonal and customer service skills to create a positive interaction and outcome with all patients, guests, and staff.
Communicate with all staff to coordinate meal and/or nourishment delivery with treatment, as appropriate.
Report concerns related to patient's condition to appropriate staff.
Handles confidential patient information in accordance with all applicable laws and regulations.
Operates telecommunication integrated systems. Assist patients in making menu selections that comply with the prescribed diet and identified allergies.
Possess and utilize knowledge of the menu, of the foods appropriate for patients who are experiencing side effects of treatment, of age specific skills, and of the foods allowed on modified diets.
Must accurately follow meal pattern for diets with nutritional meal goals and communicate appropriate choices to patient.
Assess patient's ability to make menu selections via phone.
Arrange meal service for patients who are unable or prefer not to select meals.
Utilize translation assistance to facilitate patient menu selection.
Menu Selection / Tube Feeding Preparation
Enters menu selections into the computer and generate tray tickets and guest tray receipts
Enter physician orders, patient care data and food service data into CBORD NSS and Point of Sales system.
Reconcile NSS with CARE and Clinic Station; clarify orders, as needed.
Inform Wait staff of patients to be seen due to admission or diet changes.
Inform clinical staff of nutrition care orders and consult requests.
Generate menus for patients on modified diets, utilizing CBORD NSS compliance data and existing menu format.
Generate reports of patients who have not eaten.
Inform Wait staff of patients to be seen for menu selection.
Inform clinical staff of patients referred for nutrition intervention.
Enter food intake records into CBORD NSS and generate Calorie Count Analysis reports.
Generate tallies, guest receipts, and other operational activity and productivity reports.
Prepare tube feedings
Calculates enteral feeding preparation from physician orders.
Generate patient billing for tube feedings and supplements.
Maintain sanitation of tube feeding preparation areas and equipment.
Record refrigerator temperatures and discard/relocate food items per food safety guidelines.
Use safe food handling and sanitation procedures at all times.
Inventory and restock supplement and tube feeding preparation areas.
Receive deliveries of nutrition supplements and store.
Place orders for nutrition supplements.
Dispense nutrition supplements.
Team Lead
Provides guidance and assistance in coordinating operational activities and complex situations
Serve as team lead to assist management.
Assists with training and on boarding of new staff.
Facilitates difficult and escalated issues and addresses patient concerns.
Other duties as assigned.
EDUCATION
Required: High school diploma or equivalent.Preferred: Associate's degree in Communication, Nutrition or related field.EXPERIENCE Required: Five years of experience in a high volume call center. With preferred degree, three years of required experience.Must pass pre-employment skills test as required and administered by Human Resources.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.htmlAdditional Information
Requisition ID: 130103
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Evenings
Fund Type: Hard
Pivotal Position: No
Minimum Salary: US Dollar (USD) 31,200
Midpoint Salary: US Dollar (USD) 39,000
Maximum Salary : US Dollar (USD) 46,800
Science Jobs: No
