5138-Senior Service CoordinatorPosition SummaryPosted position does not allow for sponsorship or relocation support.SupervisionLimitedEssential Responsibilities Responsible for Coordination of any or all of these three functions within Service: The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales. Respond to customer-initiated product performance issues. Investigate and report the root cause and responsibility of warranty issues. Determine product adherence with purchase order requirements. Process warranty order entry documentation. Coordinate with sales, purchasing, production, and field service personnel to facilitate warranty resolution requirements. Receive warranty requests for investigation and resolution. Record all warranty information for statistical review. Review Service sales inquiries. Minimum Qualifications BS degree in Mechanical or Electrical Engineering. Minimum 5 years of experience in a manufacturing environment in either service, sales, or warranty Minimum 0-3years experience in a leadership role.Preferred QualificationsSkills, Abilities & Other Requirements Skilled with Microsoft software such as Excel, Word, and Outlook. Ability to prioritize and manage multiple tasks simultaneously. Strong analytical skills. Good oral and written communication skills. Good organization skills Must be responsible and dependable. Strong interpersonal skills. Must have demonstrated excellent leadership skillsWorking & Environmental ConditionsWorking Conditions Temperature controlled working environment. Some outside activities may be required. This position may travel out-of-town to attend training and meetings. Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses.Physical Requirements Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs. Sitting, standing and walking for long periods of time. Typing, punching or applying pressure to an object with fingers and palm.More InformationThis job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.#LI-CABIn our 70+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated and assembled to customer specifications! Powered by Innovation - Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story, and let us help you write yours. Hard work pays off in all of our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted. We are an Affirmative Action and Equal Opportunity Employer/Vet/Disability If you need an accommodation in the hiring process, you may contact 713.378.2685. Application status inquiries will not be accepted in this manner.
